How Can We Help You?

Open the DI-HARA app and navigate to "My Orders." You'll see a live status update at every stage — from pickup confirmed to cleaning in progress to delivery dispatched. Push notifications keep you informed automatically.

You can cancel or modify your order free of charge up to 1 hour before the scheduled pickup time. After the agent has been dispatched, cancellations may incur a small convenience fee. Contact our support team for urgent changes.

Standard services (Wash & Fold, Steam Ironing) have a 24–48 hour turnaround. Dry Cleaning and Household Cleaning take 48–72 hours. Express service options are available in the app for faster turnaround at a premium.

In the rare event of damage or loss, please raise a complaint within 24 hours of delivery via the app or by contacting support. We investigate every claim and our damage protection policy ensures you are fairly compensated.

Payment is processed at delivery, once your clothes are returned clean and you confirm receipt in the app. For certain services, a pre-authorisation may be placed at order confirmation, but the actual charge happens on delivery.

Refunds are processed for cancellations made before pickup, or for valid quality complaints raised within 24 hours of delivery. Refunds are credited to the original payment method within 5–7 business days.