Terms & Conditions

1. Acceptance of Terms

By accessing the DI-HARA website, downloading or using the DI-HARA mobile application, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to any part of these Terms, you must discontinue use of the platform immediately.

2. Eligibility

To use the DI-HARA platform, you must:

• Be at least 18 years of age, or have the consent of a parent or legal guardian;
• Be located within our active service area (currently Marathahalli and select areas of Bengaluru, Karnataka, India);
• Have the legal capacity to enter into a binding contract under applicable Indian law;
• Provide accurate, complete, and current registration information.

DI-HARA reserves the right to decline service to any individual at its sole discretion.

3. Account Registration & Security

You are required to create an account to place orders on the DI-HARA platform. By registering, you agree to:

• Provide accurate, truthful, and complete information including your full name, valid mobile number, delivery address, and email address;
• Keep your account credentials (OTP, password) confidential and not share them with any third party;
• Promptly update your account information if it changes;
• Take full responsibility for all activity that occurs under your account.

DI-HARA reserves the right to suspend or terminate accounts that provide false information, violate these Terms, or are associated with fraudulent activity. You must notify DI-HARA immediately of any unauthorised use of your account at support@dihara.com.

4. Scope of Services

DI-HARA provides a technology platform that enables customers to:

• Browse and select laundry and garment care services offered by Vendors on the platform;
• Schedule doorstep pickup and delivery for their laundry;
• Track the status of their order in real time;
• Make payments for services via the platform;
• Communicate with DI-HARA's customer support team.

DI-HARA is an intermediary platform. The actual cleaning services are performed by independent third-party Vendors. Service availability, coverage areas, and service types are subject to change at DI-HARA's discretion without prior notice.

5. Booking & Orders

5.1 Order Placement

Orders are placed through the DI-HARA mobile application or website. By confirming an order, you agree to the service type, pricing, and pickup schedule displayed at the time of booking. Order confirmation is subject to agent availability and Vendor capacity in your area.

5.2 Price Estimates

Prices displayed on the platform are estimates based on item type and service selected. The final price is determined after the Vendor has assessed and counted the garments at pickup. You will be notified of the final price before payment is charged.

5.3 Cancellations

Cancellation of orders is governed by our Refund & Cancellation Policy, which is incorporated into these Terms by reference.

6. Pickup & Delivery

6.1 Customer Responsibilities at Pickup

• Ensure you or a designated person is available at the pickup address during the scheduled time window;
• Provide garments in a suitable, separated state (e.g., in a bag or basket);
• Declare any items requiring special handling, fragile fabrics, or specific care label instructions;
• Remove any personal items (cash, jewellery, documents, electronic devices) from garment pockets before handover. DI-HARA shall not be liable for any loss of such items.

6.2 Pickup Confirmation

Our agent will issue a digital acknowledgement via the app at the time of pickup, confirming the items collected. Customers are advised to verify the item count at pickup and raise any discrepancies immediately with the agent.

6.3 Delivery

Delivery will be attempted to the address on record. If delivery is unsuccessful due to recipient unavailability, a second delivery attempt will be scheduled. If two consecutive delivery attempts fail, the garments may be held at the Vendor facility for up to 5 days, after which a storage fee may apply. DI-HARA will contact you via SMS, app notification, and email regarding failed delivery attempts.

7. Payments

7.1 Payment Methods

DI-HARA accepts payment via UPI (Google Pay, PhonePe, Paytm, and other UPI apps), debit and credit cards (Visa, Mastercard, RuPay), net banking, and cash on delivery (where available). All digital payments are processed securely through certified third-party payment gateways.

7.2 Payment Timing

For digital payments, a pre-authorisation may be placed on your payment method at the time of order confirmation. The actual charge is applied upon successful delivery. For cash on delivery, payment is collected by our delivery agent at the time of delivery.

7.3 Pricing & Taxes

All prices on the platform are inclusive of applicable GST unless stated otherwise. DI-HARA reserves the right to revise prices at any time. Price changes do not apply retroactively to confirmed orders.

7.4 Refunds

Refunds are governed by our Refund & Cancellation Policy.

8. Customer Obligations

As a customer, you agree to:

• Use the DI-HARA platform only for its intended purpose of booking laundry and garment care services;
• Provide accurate information regarding garment types, fabric care requirements, and the number of items;
• Not submit items that are dangerously soiled, biohazardous, or otherwise unsuitable for standard laundry processing without prior disclosure;
• Not abuse, harass, or make threats toward DI-HARA staff, pickup agents, or Vendor personnel;
• Not attempt to circumvent the DI-HARA platform to transact directly with Vendors you discover through the platform;
• Treat DI-HARA's agents and Vendor personnel with respect during all interactions.

9. Vendor Network

Vendors on the DI-HARA platform are independent businesses that have entered into a Partner Agreement with DI-HARA. DI-HARA does not employ Vendors and does not exercise direct operational control over their facilities or personnel. DI-HARA screens Vendors before onboarding and monitors performance through a ratings system, but cannot guarantee the outcome of individual service interactions.

DI-HARA may add, remove, or suspend Vendors from the platform at any time based on performance, compliance, or business reasons.

10. Prohibited Conduct

You must not:

• Use the platform for any unlawful purpose or in violation of any applicable law or regulation;
• Attempt to gain unauthorised access to any part of the platform, its systems, or any other user's account;
• Reverse engineer, disassemble, decompile, or attempt to extract the source code of the DI-HARA application;
• Submit false, fraudulent, or misleading information to DI-HARA or its Vendors;
• Use automated tools, bots, or scrapers to access or extract data from the platform;
• Resell, commercialise, or exploit the platform or its content without DI-HARA's written consent;
• Post, transmit, or distribute any harmful, defamatory, or objectionable content through any DI-HARA communication channel.

Violation of these prohibitions may result in immediate account suspension, legal action, or both.

11. Intellectual Property

All content on the DI-HARA platform — including but not limited to the DI-HARA name, logo, brand identity, website design, application interface, written content, images, and data compilations — is the intellectual property of DI-HARA Laundry Services and/or its licensors. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the DI-HARA platform solely for personal, non-commercial purposes. Nothing in these Terms grants you any ownership rights or licence to use DI-HARA's intellectual property beyond this limited scope.

12. Limitation of Liability

To the fullest extent permitted by applicable Indian law:

• DI-HARA's total liability to any user for any claim arising from or relating to these Terms or the platform shall not exceed the value of the specific order giving rise to the claim;
• DI-HARA shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, goodwill, data, or garment value beyond the compensation limits set out in the Refund & Cancellation Policy;
• DI-HARA is not liable for service disruptions caused by third-party infrastructure failure, internet connectivity issues, acts of God, government actions, or other force majeure events.

13. Indemnification

You agree to indemnify, defend, and hold harmless DI-HARA Laundry Services and its directors, officers, employees, agents, and Vendors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms;
• Your violation of any applicable law or the rights of any third party;
• Any inaccurate, misleading, or false information you provide to DI-HARA;
• Your improper or negligent use of the platform.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, including the Information Technology Act 2000, the Consumer Protection Act 2019, and the Digital Personal Data Protection Act 2023, as amended from time to time.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

Where applicable under the Consumer Protection (E-Commerce) Rules 2020, disputes may first be attempted to be resolved through our Grievance Officer before approaching courts.

15. Amendments to These Terms

DI-HARA reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. For material changes, DI-HARA will notify registered users via in-app notification and/or email at least 7 days before the changes take effect. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Terms.

16. Contact Us

For any questions regarding these Terms, please contact: